Privacy Policy

Last updated: September 11, 2026

Pre-Op Canada (“Pre-Op Canada,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, online courses, educational programs, and related services.

This Privacy Policy explains what personal information we may collect, how we use it, how it may be shared, and the choices available to you.

By using the Pre-Op Canada website or Services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Pre-Op Canada website and related online services, including:

• Our website and webpages;
• Online course registration and learning platforms;
• User accounts;
• Course enrollment and participation;
• Contact and inquiry forms;
• Mailing-list registration;
• Assessments and course activities;
• Communications between you and Pre-Op Canada; and
• Other services or features that link to this Privacy Policy.

This Privacy Policy does not apply to websites or services operated by third parties that may be accessible through links on our website.

2. Personal Information We Collect

Depending on how you interact with Pre-Op Canada, we may collect information such as:

Information You Provide

When you create an account, register for a course, contact us, or subscribe to communications, we may collect:

• First and last name;
• Email address;
• Professional title or designation;
• Professional or organizational information;
• Account username and password;
• Course enrollment information;
• Course completion and assessment information;
• Information submitted through contact or inquiry forms; and
• Other information you voluntarily provide to us.

We do not require you to provide more personal information than is reasonably necessary to provide the requested service.

Payment Information

If you purchase a course or other paid service, payment transactions may be processed through a third-party payment provider.

Pre-Op Canada generally does not receive or store your complete credit-card number or payment authentication information. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.

We may receive limited transaction information, such as:

• Purchaser name;
• Email address;
• Transaction date;
• Amount paid;
• Course purchased; and
• Payment or transaction status.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website;
• General website usage information; and
• Other technical information necessary for website operation and security.

This information may be collected through server logs, cookies, analytics tools, and similar technologies.

3. How We Use Personal Information

We may use personal information to:

• Create and manage user accounts;
• Register learners for courses;
• Provide access to purchased educational content;
• Track course participation and completion;
• Administer assessments and course activities;
• Issue and maintain course completion records or certificates;
• Process payments and transactions;
• Respond to questions and requests;
• Communicate with learners regarding their accounts or courses;
• Send newsletters or other communications where you have consented or where otherwise permitted by law;
• Improve our website, courses, and educational services;
• Monitor website performance and security;
• Detect and prevent fraud, unauthorized access, and misuse;
• Comply with legal and regulatory requirements; and
• Carry out other purposes that are permitted or required by applicable law.

4. Course and Learning Information

If you register for a Pre-Op Canada course, we may collect and retain information relating to your participation in that course.

This may include:

• Course enrollment;
• Course progress;
• Assessment results;
• Completion status;
• Course completion dates;
• Certificate information; and
• Records necessary to verify course participation and completion.

This information may be retained so that we can provide learners with access to their course records and verify course completion when appropriate.

Pre-Op Canada does not intend to collect patient medical records or identifiable patient health information through its educational platform.

Learners should not submit identifiable patient information through course forms, assessments, discussion areas, contact forms, or other areas of the website unless specifically instructed and legally permitted to do so.

5. Email Communications and Mailing Lists

If you subscribe to the Pre-Op Canada mailing list, we may use your email address to send information such as:

• Course announcements;
• Program updates;
• Educational information;
• New course or resource announcements;
• Website updates; and
• Other communications related to Pre-Op Canada.

You may unsubscribe from marketing or newsletter communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Even if you unsubscribe from marketing communications, we may continue to send necessary transactional or service-related communications, such as information concerning your account, purchases, course access, or security.

6. Cookies and Similar Technologies

Pre-Op Canada may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

• Keep users signed in;
• Remember preferences;
• Maintain course sessions;
• Support website functionality;
• Understand website usage;
• Improve website performance; and
• Help maintain website security.

Some cookies may be placed by third-party services used by the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

7. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include information about pages visited, approximate geographic location, device type, browser type, referral sources, and interactions with the website.

Analytics information is generally used in aggregate to help us understand website performance and improve our services.

Where applicable, analytics providers may process information according to their own privacy policies.

8. How We Share Personal Information

Pre-Op Canada does not sell your personal information.

We may share personal information with trusted third-party service providers when reasonably necessary to operate our website and provide our services.

These providers may include services used for:

• Website hosting;
• Learning management and course delivery;
• Payment processing;
• Email and mailing-list management;
• Website forms;
• Website analytics;
• Security and fraud prevention;
• Customer support; and
• Other technical services necessary to operate Pre-Op Canada.

Service providers are permitted to use personal information only as necessary to provide their services to us or as otherwise permitted by law.

We may also disclose personal information when required or permitted by applicable law, including where necessary to comply with a legal obligation, court order, regulatory requirement, or lawful request.

9. International Processing

Some of our third-party service providers may store or process information outside Canada.

When personal information is transferred outside Quebec or Canada, it may be subject to the laws of the jurisdiction where it is processed.

Pre-Op Canada takes reasonable steps to select service providers and implement safeguards appropriate to the sensitivity of the information being processed.

10. Protection of Personal Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

• Access controls;
• Password protection;
• Secure connections;
• Website security measures;
• Regular software updates;
• Restricted access to personal information; and
• Security monitoring where appropriate.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been compromised.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and course records, resolve disputes, enforce agreements, comply with legal obligations, or otherwise as permitted by law.

Course enrollment, completion, and certificate records may be retained for an appropriate period so that we can verify course participation and provide learners with access to their records.

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable legal requirements.

12. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent where processing is based on consent;
• Request deletion of personal information where permitted by law;
• Request information about how your personal information is being used or disclosed; and
• Exercise other rights provided under applicable privacy legislation.

Some rights may be subject to legal exceptions or limitations.

To make a privacy-related request, please contact us using the information provided in the Contact Us section below.

13. Quebec Privacy Requirements

Pre-Op Canada is committed to complying with applicable Canadian and Quebec privacy legislation, including requirements applicable to organizations operating in Quebec.

Where applicable, Pre-Op Canada will maintain appropriate privacy governance practices, safeguards, policies, and procedures relating to the collection, use, disclosure, retention, and protection of personal information.

14. Privacy of Children

The Services are intended for healthcare professionals and adult learners.

We do not knowingly collect personal information from children through the Services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or resources.

Pre-Op Canada is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact Pre-Op Canada through the Contact Us page on our website.

Pre-Op Canada
Montreal, Quebec, Canada

18. Privacy Officer

Pre-Op Canada will designate an individual responsible for overseeing compliance with applicable privacy requirements and responding to privacy-related inquiries.

The contact information for the Privacy Officer will be made available through the Contact Us page or upon request.

© 2026 Pre-Op Canada. All rights reserved.